1. Introduction
At Silondiwe Nsele Counselling Services, we are committed to safeguarding the privacy and confidentiality of our clients' personal information. This Privacy Policy outlines how we collect, use, and protect your data in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
2. Information Collection
We collect necessary personal information to provide effective counselling services. This may include your name, contact details, medical history, and personal notes discussed during sessions. All information is obtained directly from you with your explicit consent.
3. Use of Information
The information we collect is strictly used for the purpose of ongoing psychological assessment, counselling, and administrative tasks related to your therapy journey. We do not use your information for marketing without your permission.
4. Confidentiality and Protection
All therapy sessions and related documentation are strictly confidential. Your information will never be shared with third parties without your written consent, except where legally required by South African law (e.g., in cases of imminent harm to yourself or others, or by court order).
5. Data Security
We implement rigorous digital and physical security measures to protect your personal data against unauthorized access, loss, or misuse.
6. Your Rights
Under POPIA, you have the right to access the personal information we hold about you, request corrections to inaccurate data, or request the deletion of your records, subject to legal retention requirements.
7. Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact us directly via email.